A/ Our product support team aims to respond to inquiries within 24 hours. Response times may vary based on the volume of inquiries, but we strive to address your concerns promptly.

A/ Yes, if you receive a defective product, you can initiate a return for a replacement or refund. Follow our return policy guidelines or contact our customer support for assistance.

A/ For assistance with returns or refund inquiries, please contact our customer support team through the designated channels on our website.

A/ You can check the status of your return or refund by logging into your account on our website. Navigate to the "Order History"

A/ Return shipping costs for product quality issues or our mistakes will be covered by us. For other reasons, the customer is responsible for return shipping costs.

A/ Yes, we offer international shipping to various countries. Shipping costs and delivery times for international orders will be specified during the checkout process.

A/ If your order is delayed or has not arrived within the estimated timeframe, please check the tracking information first. If issues persist, contact our customer support team for assistance.

A/ Shipping costs are determined based on the selected shipping method, the weight of the items, and your delivery location. The total shipping cost will be displayed during the checkout process.

A/ Unfortunately, once an order is shipped, we cannot change the shipping address. Please double-check your information during checkout to avoid issues.

A/ If your payment fails or is declined, double-check your entered information, ensure funds are available, and try again. If issues persist, contact your bank or our customer support for assistance.